Do you have a Question?
At TimeToBetter, we know that finding the right support can come with a lot of questions — and we're here to make that process easier. This FAQ page is designed to provide clear, straightforward answers to the most common questions about how our platform works, who we work with, and what you can expect when using our services.
Whether you're new to online therapy, exploring coaching options, or simply curious about membership plans, privacy, or payments — this page covers it all. If you still have questions after browsing, our support team is always ready to help you take the next step with confidence
Wellness is a journey — let our FAQ be your guide.
What is TimeToBetter?
TimeToBetter is an online platform that helps you connect with licensed therapists,nutritionist, coaches, and counselors to support your mental and emotional well-being. We provide easy booking, secure video sessions, and flexible plans tailored to your needs.
How does the platform work?
Browse our list of qualified professionals, choose the service that suits your needs, and book your session. You can join your appointments online via secure video conferencing with just a few clicks.
Do I need a subscription to use the service?
No, you can book one-off sessions. However, our membership plans offer discounted rates, priority booking, and ongoing support services.
How do I book a session?
Simply create an account, browse through available therapists or nutritionist, select your preferred expert, and book a session at a time that suits you.
What services do you offer?
We offer therapy and coaching services for anxiety, depression, addiction, stress management, relationships, and nutrition. We also provide group sessions, workshops, and personalized programs.
Do you offer online sessions?
Yes, all our services are available online. You can attend therapy or coaching sessions via video calls from the comfort of your home.
Do you offer FREE online sessions?
Yes, Most of our professionals offer a free introductory session. You can see this option listed on their profile if available.
Is online therapy effective?
Yes. Numerous studies have shown that online therapy is as effective as face-to-face sessions for many mental health conditions.
What types of services are available?
Our platform offers:
- Individual Therapy
- Couples Therapy
- CBT and other therapeutic modalities
- Family and Marriage Coaching
- Stress and Anxiety Management
- Fertility and Women's Health Coaching
- Nutrition Coaching
- Wellness Lifestyle Plans
- And many more...
Can I get therapy or coaching in different languages?
Yes. Many of our professionals speak multiple languages. Use the language filter when searching to find someone who speaks your preferred language.
Can I use TimeToBetter internationally?
Yes. As long as you have a stable internet connection, you can use our platform from anywhere in the world. Therapists' availability is based on your time zone.
Do you support international clients?
Yes. TimeToBetter is expanding globally and accepts international clients. Session times are automatically displayed in your local time zone.
What support is available for urgent mental health needs?
TimeToBetter is not an emergency service. If you're in crisis, we urge you to contact local emergency support. However, we do offer early intervention programs and short-notice booking for acute stress and anxiety support
Can organisations use TimeToBetter for their employees?
Yes. We offer corporate wellness partnerships and EAP (Employee Assistance Program) packages. Please contact us for tailored solutions.
Who are the professionals on your platform?
All professionals are verified through licensing and background checks including education background, qualifications and certificates. They include registered therapists, certified coaches, counselors, and qualified nutritionists.
Are all therapists certified?
Yes. All therapists and wellness experts on TimeToBetter are certified professionals who undergo a verification process before joining the platform.
Can I switch my therapist or coach later?
Yes. If you feel your current match isn't right, you can switch anytime through your dashboard—no questions asked.
What if I need specialized therapy (e.g., CBT, EMDR, addiction recovery)?
We have professionals trained in a wide range of evidence-based methods. You can filter by specialization when browsing or let our system recommend the best match.
How do you ensure therapist quality and performance?
All therapists go through a strict onboarding and verification process. We also monitor quality via session feedback and conduct regular performance reviews.
Are my sessions confidential?
Absolutely. We use end-to-end encryption and follow GDPR and healthcare privacy laws to ensure complete confidentiality.
Is TimeToBetter secure?
Yes. We use encrypted communication and follow strict privacy protocols to ensure that all your data and conversations remain secure and confidential.
Will my data be shared with anyone?
No. Your information is never shared with third parties. You have full control over your profile and session history.
How are payments handled?
Payments are automated and processed through our secure system. You can pay via debit, credit card, or PayPal. Invoices are generated instantly.
Can I cancel or reschedule my session?
Yes, you can cancel or reschedule your session up to 24 hours in advance via your dashboard. Late cancellations may incur a fee.
Are services covered by insurance?
Currently, TimeToBetter is a private-pay service. We provide invoices you can submit to your insurance provider, depending on your policy.
